Shipping policy

 

Tom Likker has Flat Rate Shipping of $12:00

At Tom Likker, we pride ourselves on timely and efficient delivery of our products to our customers. Orders will be processed and dispatched from our facility within 10 working days of order and payment confirmation. The actual delivery time to the purchaser's address may vary depending on their location, ranging from overnight to seven days. Please note that the delivery dates or times provided are approximate and are not a guarantee of delivery by that date or time.

We are committed to providing our customers with the highest quality products and services. In the rare event of any issues arising with delivery, we will endeavor to rectify the situation as quickly as possible. However, please note that no time of the essence transaction will be considered unless agreed in writing by Tom Likker.

As a small batch distillery, we may offer a smaller allocation of goods to our customers than originally ordered or requested based on over-subscription of offers. We cannot guarantee that the full amount of goods requested will be delivered.

We are unable to make deliveries to PO boxes or locations outside of Australia. In the instance that the recipient has provided incorrect or outdated information, Tom Likker is not liable for any incorrect or unclaimed deliveries.

For customers who prefer delivery instructions to have goods left at the point of delivery, please be aware that this option is taken at your own risk. To ensure prompt delivery, we request that customers provide a telephone number and a contact person for the delivery address as a signature is required for all deliveries.

If the delivery requires redelivery or redirection provided by the recipient to a new address, an additional charge may apply. Goods will NOT be delivered to persons under the age of 18 years, and we may request that the person who receives the goods provide satisfactory evidence of proof of age.

We take utmost care in packaging and shipping our products, but in the unlikely event of damage occurring during transit, please notify us within three days of delivery with photo evidence of the damage.

At Tom Likker, we aim to deliver the products in their original packaging. However, there may be instances where the packaging can be damaged in transit. We do our best to ensure that minor label markings or scuffing are avoided, but this may not be possible in every instance. If customers require a product in pristine condition, it is recommended that they visit a supplier directly or contact us via our contact page.

Please note that we have no obligation to arrange for insurance of goods against the risks of carriage. Customers can refer to our Terms of Service page for further information.